Welcome to Fadia Fine Jewelry. By accessing or using our website (www.fadiafinejewelry.com), you agree to comply with the following rules and regulations. Please read these terms carefully. If you do not agree with any part of these rules, please refrain from using our website.
1. General Use
1.1. The content of this website is for your general information and use only. It is subject to change without notice.
1.2. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
1.3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without express written permission from Fadia Fine Jewelry.
2. Intellectual Property
2.1. All designs, logos, images, and text on this website are the exclusive property of Fadia Fine Jewelry unless otherwise stated. Use of any material without permission is prohibited.
2.2. You may not create a link to this website from another website or document without prior written consent.
3. Privacy Policy
3.1. Your personal information is kept secure and is only used to fulfill your orders and improve your shopping experience. Please review our Privacy Policy for more details.
3.2. We will not sell, distribute, or lease your personal information to third parties unless required by law.
4. Shipping Policies
4.1. Processing Time: Orders are processed within 2-5 business days. Custom and made-to-order items may require additional time, which will be communicated at the time of purchase.
4.2. Shipping Methods: We offer standard and express shipping options. Shipping fees are calculated at checkout based on your location.
4.3. Delivery Time: Delivery times vary depending on the shipping method and destination. Standard shipping typically takes 7-14 business days.
4.4. Tracking: Once your order is shipped, a tracking number will be provided to you via email.
4.5. International Shipping: Customers are responsible for any customs duties, taxes, or fees imposed by their country.
4.6. Lost or Damaged Items: Fadia Fine Jewelry is not responsible for items lost or damaged during shipping. However, we will assist in resolving such issues.
5. Refund and Return Policies
5.1. Eligibility for Returns: Returns are accepted within 14 days of delivery. The item must be unused, in its original condition, and accompanied by the receipt or proof of purchase.
5.2. Non-Returnable Items: Custom-made and personalized items are non-refundable unless defective.
5.3. Return Process: To initiate a return, please contact us at sales@fadiafinejewelry.com with your order details. Once approved, ship the item back to us using a trackable shipping method.
5.4. Refund Processing: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
5.5. Exchanges: Exchanges are subject to product availability. Contact sales@fadiafinejewelry.com for assistance.
5.6. Shipping Costs for Returns: Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item is defective or incorrect.
6. Limitation of Liability
Fadia Fine Jewelry is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use this website, including loss of profits or data.
7. Contact Us
If you have any questions or need assistance, please contact us at:
- Email: sales@fadiafinejewelry.com
- Website: www.fadiafinejewelry.com
Thank you for choosing Fadia Fine Jewelry. We appreciate your trust and support.